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Privacy Policy

Last Updated: 12 March 2026

1. Introduction

Welcome to SimplyConnecting ("we," "our," or "us"). We operate our website using the Odoo enterprise resource planning (ERP) and customer relationship management (CRM) platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our Odoo-powered services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are & Data Hosting

  • Data Controller: SimplyConnecting, located in the Netherlands.
  • Platform Provider: Our website and data management systems are powered by Odoo S.A. (Odoo), a Belgian company.
  • Hosting Location: Depending on your subscription plan, your data will be hosted in European Union on Odoo's cloud infrastructure (Odoo Online).
  • Sub-processors: Odoo may use sub-processors to maintain its services. A list of current sub-processors can be found in Odoo's official documentation or privacy policy.

3. Information We Collect via Odoo

We collect information through various Odoo modules:

  • Personal Data Provided by You:

    • Account Registration: Name, email address, password, and phone number (stored in the Odoo Contacts module).
    • E-commerce Orders: Billing and shipping addresses, payment details (processed securely via integrated gateways like Stripe, PayPal, or Mollie), and order history.
    • Contact Forms: Messages submitted via Odoo Website Builder forms are stored in the Odoo CRM or Helpdesk module.

  • Automated Data (Logs & Analytics):

    • Server Logs: Odoo automatically logs IP addresses, browser types, and access times for security and performance monitoring.
    • Analytics: We use Odoo's built-in analytics to track visitor behavior.

  • Cookies:

    • Essential Cookies: Required for the website to function (e.g., session management, shopping cart retention).
    • Functional Cookies: Remember your preferences (language, currency).
    • Marketing Cookies: Used for retargeting or advertising if you have enabled Odoo's marketing automation or third-party pixel integrations.

4. How We Use Your Information

We use the data collected via Odoo to:

  • Process orders and manage deliveries (via Odoo Inventory and Sales).
  • Manage customer relationships and respond to inquiries (via Odoo CRM).
  • Send transactional emails (order confirmations, invoices) via Odoo's email server or integrated SMTP providers.
  • Improve website performance and security.
  • Comply with legal obligations (e.g., tax records stored in Odoo Accounting).

5. Data Sharing and Third-Party Integrations

Since we use Odoo, your data may be shared with:

  • Odoo S.A.: As the platform provider, they have access to the infrastructure but are contractually bound to process data only on our instruction.
  • Payment Processors: If you pay online, data is shared with providers like Stripe, PayPal, or local banks. Odoo does not store full credit card numbers; these are handled by the processor.
  • Shipping Carriers: Shipping addresses are shared with carriers (e.g., DHL, FedEx) to fulfill orders.
  • Marketing Services: If you use Odoo Marketing Automation, data may be shared with email service providers integrated into Odoo.

6. Data Retention

We retain your personal data only as long as necessary:

  • Customer Accounts: Until you request deletion or for the period required by law (e.g., tax laws usually require keeping invoice data for 7–10 years).
  • Inactive Leads: Data in the Odoo CRM may be archived or deleted after [X] months of inactivity, unless you have opted in for marketing.
  • Log Files: Server logs are typically retained for 60 days for security purposes.

7. Your Data Protection Rights

You have the right to:

  • Access: Request a copy of your data stored in our Odoo database.
  • Rectification: Update your profile information via your account dashboard or by contacting us.
  • Erasure: Request deletion of your account and associated data (subject to legal retention requirements for financial records).
  • Export: Download your data in a machine-readable format (Odoo supports data export).
  • Opt-Out: Unsubscribe from marketing emails via the link in any Odoo-sent email or by contacting us.

Note: If you request deletion, we may retain anonymized data or data required for legal compliance (e.g., tax records).

8. International Data Transfers

As Odoo is a global platform, your data may be transferred outside your country of residence. Odoo ensures that such transfers comply with applicable laws (e.g., using Standard Contractual Clauses for transfers outside the EEA).

9. Security Measures

We utilize Odoo's security features, including:

  • End-to-end encryption for data in transit (HTTPS).
  • Secure data centers with physical and logical access controls.
  • Regular backups managed by Odoo (for cloud versions) or our internal IT team (for on-premise).
  • Two-factor authentication (2FA) availability for user accounts.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our Odoo configuration or legal requirements. We will notify you of significant changes via email or a prominent notice on our website.

11. Contact Us

For privacy-related requests or questions about our use of Odoo, contact us at:

  • Email: info@simplyconnecting.eu